Resources
Back
featured Customer

Saved 100s of hours of manual processes when predicting game viewership when using Domo’s automated dataflow engine.

Watch the video
About
Back
Awards
Recognized as a Leader for
29 consecutive quarters
Spring 2025 Leader in Embedded BI, Analytics Platforms, Business Intelligence, and ELT Tools
Pricing
report
No items found.

Heading

This is some text inside of a div block.
No items found.

How ESPN used Domo’s intelligent apps to increase customer satisfaction

Online
Tuesday, March 29, 2022
Watch the Webinar
Speakers
Patrick Negron
Patrick Negron
Vice President of Data Strategy
Patrick Negron
Patrick Negron
RXA
Vice President of Data Strategy
Jess Brown
Jess Brown
Sr. Data Scientist
Jess Brown
Jess Brown
RXA
Sr. Data Scientist
Jenn Lien
Jenn Lien
Manager, Fan Support
Jenn Lien
Jenn Lien
ESPN
Manager, Fan Support
Doug Kramon
Doug Kramon
Director of Customer Support
Doug Kramon
Doug Kramon
ESPN
Director of Customer Support

Your customers give you valuable data every day. But it’s messy and disjointed. Finding, organizing, and understanding all that feedback in a sustainable way for your organization can feel overwhelming.

In this session we’ll explore how RXA and ESPN overcame that hurdle by working together to create a data science-based intelligent application. Using Domo’s data science tools and Apps framework, they were able to gather, analyze, and visualize customer feedback—leading to an all-time high fan satisfaction rate. With Domo’s intelligent apps, ESPN is able to craft compelling stories to share with executive leadership and stakeholders based on data provided by their customers.

In this session you’ll learn:

  • How RXA and ESPN used Domo’s tools and intelligent apps to begin leveraging data science and machine learning.
  • How you can define a business objective and use Domo to answer important business questions.
  • How ESPN uses Domo’s Sentiment Analysis and Theme Detection tools to create fan loyalty and increase revenue.
Try Domo for yourself.
Try free
No items found.
Explore all

Domo transforms the way these companies manage business.

Try Domo now