Scope of this Policy

Domo understands you care how information about you is collected and used. Domo is committed to protecting the privacy of individuals who interact with us. This Domo Privacy Policy (“Privacy Policy”) describes Domo, Inc.’s (“Domo”) privacy practices for our websites, services, and apps that link to this policy. This policy also details our privacy practices related to Domo marketing, advertising, and company events.

Domo is an online business management platform. We provide the Domo platform and related support, consulting, and other services to our customers. In this Privacy Policy, we will refer to the Domo platform and related services collectively as our "Services." We will refer to our emails, newsletters, and other marketing and advertising practices collectively as our “Communications.”

For the purpose of this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person.

Domo Services

We provide Services to our customers. As part of the Services, customer data may be stored on our computer systems. As our customer, when you use our Services to process data you have collected, you control the data you collect, what data is uploaded to the Services, and how that data is used. The collection, use, transfer, and retention of customer data in our Services are governed by our customer privacy policies, not this Privacy Policy. As a data processor, we will cooperate with you in your efforts to control your data.

Information Collected by Domo

Domo registration and customer support

You may provide us with information about you when you complete a Domo web form, register to use a Domo website (such as www.domo.com) or Service, request a Services demonstration, visit our websites, use our Services, respond to an advertisement, contact Domo for support or other offerings, or attend an event or forum in which Domo is hosting or participating. During such processes, we collect Personal Information about you. For example, we may collect your name, company name, address, email, phone number, billing and payment information, position, or title. We may also collect other public and third party information about you to supplement the information we hold such as information about the company where you work.

Domo websites and use of Cookies

We use information-gathering tools, such as cookies and web beacons, to collect information as you navigate our websites and Services. Through such tools, we receive and store information about how you use our websites and Services. For example, we receive information that your browser or device sends to our servers whenever you visit a Domo website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit a Domo website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. Our servers collect similar information when you are logged into our website or Services.

The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using. In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We use first-party and third-party cookies, web beacons, and similar technologies in accordance with the information and options that may be provided to you when those technologies are used.

We advertise online, including displaying Domo ads across the Internet on websites and in apps. When we advertise online to you, we may collect information through such technologies about which ads are displayed to you, which ads you click on, and the web page where the ad was displayed to you.

For more information about the types of cookies we use and managing cookies, please see Your rights in respect of your Personal Information below.

Buttons, tools, and content from other companies

Domo websites and Services may include buttons, tools, or content that link to other companies’ services (for example, a Facebook "Like" button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a Domo web page containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information regarding its use of that information.

Domo social networking pages

We maintain pages on many social networking sites. We may collect information when you interact with our social networking pages.

Public chat, message boards and user postings

You might provide Personal Information through your public participation in chat sessions, message boards, user communities associated with our Services (such as Domo Dojo), blogs, email exchanges, or newsgroups on our websites. That information may be available to anyone who has access to the website. This Privacy Policy does not apply to information that you make generally available through such websites.

You can choose not to provide us with your Personal Information, but if you do not provide us with your Personal Information when we request it, we may not be able to provide you with the websites and Services you use, or tailor them to you.

Use of the information collected by Domo

We may use the information we collect about you under our Services agreement terms to:

  • Provide you the Services or information you have requested
  • Send you business notifications related to our Services
  • Discuss payments, additional purchases, or renewal of your subscription
  • Obtain feedback about our Services to enhance the Services we provide to you
  • Diagnose Service problems
  • Periodically communicate with you about our Services through messaging or Domo Buzz
  • Allow other Services users to communicate with you
  • Undertake internal analysis of customer patterns and behavior so we can understand what may be of interest to you and others

We may use the information we collect about you for our legitimate interests to:

  • Provide you Domo website content
  • Operate and improve our websites
  • Personalize our website, Services, and Communications to your likely interests and needs
  • Conduct market research about our current and potential customers, their interests, and the effectiveness of our marketing campaigns
  • Aggregate data from our Services used for benchmarking and to improve our Services
  • Send you information by email about Domo, new releases, special offers, and similar marketing information
  • Provide information to our customers and potential customers in the form of electronic or print newsletters. When you choose to subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about Domo. It will be emailed or mailed to the address that you provide when you subscribe.
  • Contact you via telephone to discuss our Services and related offers with you
  • Display personalized ads to you
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you

We may use the information we collect about you for marketing purposes to:

  • Send you information by email about Domo, new releases, special offers, and similar marketing information
  • Provide information to our customers and potential customers in the form of electronic or print newsletters. When you choose to subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about Domo. It will be emailed or mailed to the address that you provide when you subscribe.
  • Contact you via telephone to discuss our Services and related offers with you
  • Display personalized ads to you
  • Combine information we collect about you with other public or private information sources in order to provide you with Communications that may be relevant to you

The information we collect about you may be combined with information from third party sources. For example, your name, email address, phone number, and title may be combined with information about the company you work for that is obtained from professional networking sites and information service providers. Our processing of your Personal Information for marketing purposes outside of a consent requirement in law will be in our legitimate interest. Where required under applicable law, we will obtain your consent to the use of your Personal Information for marketing purposes. You can withdraw your consent or object to receiving further marketing information at any time as provided in our Communications or as described below.

Sharing information collected by Domo

We work with companies that provide services or help support our business. These companies may deliver customer support, provide data hosting, process and collect payments, or send Communications on our behalf. These companies may have access to your Personal Information including:

  • With our affiliated companies and companies we hire under this Privacy Policy as reasonably necessary to provide or support our Services
  • When you purchase a license to use or indicate interest in a third party product or service through Domo, so the third party may contact you about your purchase or interest
  • With our resellers and other sales partners for the purpose of assisting you with ordering or Services implementation
  • When we hire companies to help us market our websites and Services and provide you with information and offers related to Domo, including displaying ads to you across the Internet

Domo may also share your Personal Information:

  • When we are required or believe we are required to provide information in response to a subpoena, court order, applicable law, government statute, regulation, or other legal process
  • When we have a good faith belief that the disclosure is necessary in our legitimate interests to prevent or respond to fraud, defend our websites or Services against attacks, or protect the property and security of Domo, or the property and security of our customers and users
  • To the extent necessary to meet lawful requests by public authorities, including to meet national security or law enforcement requirements
  • If we merge with or are acquired by another company, we sell a website, app, or business unit, or all or a substantial portion of our assets are acquired by another company, in which case your information may be one of the assets that is transferred, subject to the terms of this Privacy Policy continuing to apply to any Personal Information that is transferred to that entity or third party
  • When we aggregate and share de-identified information collected by our Services in order to provide statistical information or market research to third parties
  • When you consent to the sharing

Within the Domo Business Cloud Appstore, our customers can request and obtain access to software applications that are developed and supported by third party providers. We refer to these applications as Non-Domo Apps. If you install or enable a Non-Domo App for use with the Domo Platform, we will allow the provider of the Non-Domo App to access your data as required for the interoperation of the Non-Domo App with the Domo Platform. We are not responsible for the use, disclosure, modification, or deletion of your data by a Non-Domo App provider resulting from your use of a Non-Domo App. Please read the Non-Domo App Provider’s privacy policy and Non-Domo App license terms for more information regarding its use of your data in the Non-Domo App.

Information security and storage

We understand that the security of your Personal Information is important. We implement reasonable administrative, technical, and physical security controls designed to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, despite our efforts, no security controls are completely effective and we cannot ensure or warrant the security of your Personal Information.

Your Personal Information and data files are stored on our servers and the servers of our affiliated companies and companies we hire to provide services to us. We will retain your Personal Information for as long as necessary to provide you with the websites and Services you use, as needed to comply with our legal obligations and legal rights including to prevent fraud or enforce our agreements, and for our internal business reasons such as maintenance of our archive and backup systems for a period after your use of our websites and Services ends. We retain aggregate information beyond this time for research purposes and to help us to develop and improve our services.

Cross-border data transfers

Your Personal Information may be transferred to and stored in the United States, or transferred to other countries where the companies we work with to help us run our business are located, such as Australia, India, Japan, South Africa, and the United Kingdom. In order to use our Services and websites, you authorize Domo to transfer your personal information across national borders. Certain of these countries may not have the same data protection laws as the country in which you initially provided the information including, where relevant, data protection laws in Europe. When we transfer your Personal Information, we will take appropriate steps to ensure your privacy rights continue to be protected.

In the case of transfers of Personal Information out of Europe, as described in our Privacy Shield Privacy Policy, Domo adheres to the EU-U.S. Privacy Shield Framework regarding Personal Information transferred from the European Economic Area (“EEA”) to Domo, Inc. in the U.S. Domo also adheres to the Swiss-U.S. Privacy Shield Framework regarding Personal Information transferred from Switzerland to Domo, Inc. in the U.S. To learn more about the EU-U.S. and Swiss Privacy Shield Frameworks and to view our certification, please visit www.privacyshield.gov.

Your rights in respect of your Personal Information

We take reasonable steps intended to ensure that your Personal Information we collect is accurate, complete, and current by using the most recent information provided to us. Our Services may allow you to review and edit your Personal Information by accessing your account or similar feature of the website or Service you are using.

For our websites and advertising, the following describes your options for managing the various types of cookies used by Domo on our websites and Services:

  • Required Cookies: Required cookies are necessary to enable the basic features of this site to function, such as providing secure login or using our Services. Because required cookies are essential to operate the Company’s Web sites and the Services, there is no option to opt out of these cookies.
  • Functionality Cookies: Functionality cookies allow us to analyze your use of the site to evaluate and improve our performance. They may also be used to provide a better customer experience on this site. For example, remembering your login details and other information you have entered or choices you make, displaying more personal features, or providing us information about how our site is used. To learn more about how to control functionality cookies using your browser settings, please see aboutcookies.org.
  • Advertising Cookies: Advertising cookies are used to show you ads that are more relevant to you. We may share this information with advertisers or use it to better understand your interests. For example, advertising cookies may be used to share data with advertisers so that the ads you see are more relevant to you, allow you to share certain pages with social networks, or allow you to post comments on our site. To learn more about these and other advertising networks and your ability to opt out of collection by certain third party, please visit the opt-out pages of the Network Advertising Initiative and the Digital Advertising Alliance

Individual Rights

We respect the rights you may have under certain laws and circumstances to:

  • Be provided with a copy of your Personal Information held by us
  • Request the correction or erasure of your Personal Information held by us
  • Object to the further processing of your Personal Information
  • Request that we restrict the processing of your Personal Information (while we verify or investigate your concerns with this information, for example)
  • Request that your Personal Information be transferred to a third party

You may submit a request to us by contacting us at the Domo contact information provided below. Once we verify your identify, we will assist you with your request.

If you remain unhappy with a response you receive about the treatment of your Personal Information you can also refer your concerns to the relevant privacy or data protection supervisor in your jurisdiction.

Opting-out of Domo Communications

You may opt out of receiving Communications by modifying your website or Service profile, or by unsubscribing to the marketing mailings or newsletters you no longer desire. To unsubscribe, please submit your information through https://www.domo.com/unsubscribe, or follow the “Unsubscribe” instructions that are contained within the mailing, newsletter, or other Communication that we send to you. You may also send an email to privacy@domo.com with “Unsubscribe” in the body, together with a description of the Communications you no longer desire to receive.

Changes to this Privacy Policy

Occasionally, we may change or update this Privacy Policy. For new users, such changes will become effective upon posting. For existing users, the changes and updates will become effective 30 days after posting and where appropriate may be notified to you by email. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Questions or concerns

If you have any questions related to this Privacy Policy, please contact us at:

Domo, Inc.
Attn: Privacy Office
772 East Utah Valley Drive
American Fork, Utah 84003
Email: privacy@domo.com
Telephone: 1.800.899.1000 (9:00 AM to 5:00 PM Mountain)

You can also contact the Domo Data Protection Officer by email to privacy@domo.com