Intro
Domo’s Facebook connector can combine Facebook insights with data from any other source—finance analytics, CRM software, etc.—to target campaigns with unparalleled precision. Use this connector to retrieve data about posts, page fans, referrals, account information, and the like. To learn more about the Facebook API, visit their page (https://developers.facebook.com ). This version of the Facebook connector allows you to retrieve only 30 days worth of Facebook data. The Advanced version allows you to retrieve more than 30 days worth of data and also includes more report types and configuration parameters. To learn about the Advanced version of the connector, see Facebook Advanced Connector. The Facebook connector is a “Cloud App” connector, meaning it retrieves data stored in the cloud. In the Data Center, you can access the connector page for this and other Cloud App connectors by clicking Cloud App in the toolbar at the top of the window. You connect to your Facebook account in the Data Center. This topic discusses the fields and menus that are specific to the Facebook connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Connector.Primary Use Cases | This connector lets you retrieve data about Facebook impressions, followers, likes, and sentiment toward your company. |
Primary Metrics |
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Primary Company Roles |
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Average Implementation Time | Typically less than an hour, but it may take longer to get the right data in. |
Ease of Use (on a 1-to-10 scale with 1 being easiest) | 4 |
Best Practices
- Multiple accounts can be selected for reports. This is useful for large organizations with multiple locations or divisions.
- Reports allow for custom date ranges to be selected.
- This connector only provides 30 days worth of data. If you want to retrieve more data, use the Facebook Advanced connector.
Prerequisites
To connect to your Facebook account and create a DataSet, you must have the following:- Your Facebook username or your telephone number
- Your Facebook password
Connecting to Your Facebook Account
This section enumerates the options in the Credentials and Details panes on the Facebook Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Connector.Credentials Pane
The Domo Facebook connector uses OAuth to connect, so there is no need to enter credentials within Domo. Click Connect (or select Add Account if you have existing Facebook accounts in Domo) to open the Facebook OAuth screen where you can enter your Facebook username and password. Once you have entered valid Facebook credentials, you can use the same account any time you go to create a new Facebook DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Manage Connector/Adapter Accounts.Details Pane
This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.Menu | Description | ||||||||||||||||||||||||||||||||||
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Report | Select the Facebook report you want to run. The following reports are available:
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Accounts | Check the box for each page you want to pull data from. You can select all attributes for the entity by clicking Select All or clear all selected pages by clicking Clear All . | ||||||||||||||||||||||||||||||||||
Period | Select the time period for which insight metrics will be shown. |
Other Panes
For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Connector.FAQs
Troubleshooting
- Make sure your authentication remains valid.
- Review the configuration to make sure that all required items have been selected.
- Review the connector history for error messages.
- In rare cases, you may be requesting too much information and reaching API limitations or timeouts. If this is the case, you can review the history of the connector run to see the error message and duration. If this is the case, you can reduce the number of accounts that are being pulled, choose a smaller number of metrics for the report that you are pulling, or reduce the timeframe that you are trying to pull.
- Be aware that when comparing page statistics in your Facebook DataSet to those found in Facebook’s Insights UI, the dates are generally off by 1 day. For example, if the Facebook UI shows 1000 views for a page on March 3, the connector will report 1000 views with a date timestamp of March 4. This is because the API returns data for a time period that ends at the timestamp specified. In this example, there were 1000 views during the day that ended at midnight on March 4—in other words, March 3. The Insights UI takes this into account, and reports the 1000 views as having happened on March 3.