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Intro

Zoho Desk is a cloud-based customer service software that offers an API for retrieving ticket management data. Additionally, the Zoho Desk Domo connector facilitates bringing in support ticket-related information. You can connect to your Zoho Desk account in the Data Center. This topic discusses the fields and menus that are specific to the Zoho Desk connector user interface. To add DataSets, set update schedules, and edit DataSet information, see Adding a DataSet Using a Connector.

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Prerequisites

To connect to your Zoho Desk account and create a DataSet, you need the following:
  • Your Zoho Desk Client ID
  • Your Zoho Desk Client Secret
  • Domain

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Connecting to Your Zoho Desk Account

This section enumerates the options in the Credentials and Details panes on the Zoho Desk Connector page. The components of the other panes on this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in great detail in Adding a DataSet Using a Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your Zoho Desk account. The following table describes what is needed for each field:

Field

Description

Client ID Click here to generate a client ID and secret. The redirect-uri should be https://oauth.domo.com/api/data/v2/oauth/providers/zoho-desk/exchange
Client Secret The client secret from your Zoho application.
Domain You need to select the appropriate domain.
Once you have entered valid Zoho Desk credentials, you can use the same account at any time to create a new Zoho Desk DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Manage Connector Accounts.

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Details Pane

Menu

Description

Select the Zoho Desk connector has a single report.

Report Name Description

Ticket Details

Returns the details of the ticket.
Date Filter By Select the date field for which you want to filter the data.
Select Date

Specify whether the data in this report is for a single date or a range of dates.

You can either select a Date range or a Time period .

Date Range - Start Date - Relative - Days Back

This field appears when you select Date Range from the Select Date field and the Start Date Type as Relative .

To choose when you would like to start receiving the data, enter a number representing days before today. For example, ‘1’ means yesterday, ‘7’ means one week ago, and ‘30’ means one month ago.

Date Range - End Date - Relative - Days Back

This field appears when you select Date Range from the Select Date field and the End Date Type as Relative .

Choose the day you would like to stop receiving the data by entering the number of days relative to today. For example, enter ‘0’ for today or ‘1’ for yesterday.

Time Period

This field appears when you select Time Period from the Select Date field.

Choose the period for which you would like to receive data.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Connector.