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Intro

Zendesk Chat (formerly Zopim) is an online marketing, live chat support and web analytics product that enables companies to chat with visitors in real-time on their websites. You can use this connector to return a list of all Zendesk chats for your account. To learn more about the Zendesk Chat API, visit their page (https://developer.zendesk.com/rest_a…t/introduction ). You connect to your Zendesk Chat account in the Data Center. This topic discusses the fields and menus that are specific to the Zendesk Chat connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector. For information about the Zendesk Connector, see Zendesk Connector.

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Prerequisites

To connect to your Zendesk Chat account and create a DataSet, you must have the following:
  • The subdomain for your Zendesk Support instance (for example, if your Support instance was mycompany.zendesk.com, you would enter mycompany for your subdomain)
  • Your Zendesk Chat client ID
  • Your Zendesk Chat client secret
To create or modify a Zendesk API client, navigate to https://{yourdomain}.zendesk.com/chat/agent#account/api, where {yourdomain} is the subdomain for your Zendesk Support instance.

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Connecting to Your Zendesk Chat Account

This section enumerates the options in the Credentials and Details panes in the Zendesk Chat Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your Zendesk Chat account. The following table describes what is needed for each field:

Field

Description

Client ID

Enter your Zendesk Chat client ID.

Client Secret

Enter your Zendesk Chat client secret.

Domain

Enter the subdomain for your Zendesk Support instance.

For information about finding this information, see “Prerequisites,” above. Once you have entered valid Zendesk Chat credentials, you can use the same account any time you go to create a new Zendesk Chat DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

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Details Pane

This pane contains a single menu from which you select your Zendesk Chat report.

Menu

Description

Report

Select the Zendesk Chat report you want to run. Currently only a single report is available.

Report Name

Description

Agent Timeline

Returns a list of agent timeline objects.

Chats

Returns a list of all chats for the authenticated Zendesk Chat account.

Incremental Chat Report

Returns a list of chats for the account using the incremental export endpoint.

Expand List Column

Select the column to expand.

Include Engagement details

Select the checkbox to include the engagement details in data.

Date Selection

Select the date to start retrieving data on the first run. To append or merge update modes, the subsequent runs automatically retrieves the newly created and updated items. If you modify the date after the first run, this date will be used for the next run and the existing data will be replaced.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.

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FAQs

Try replacing the redirect URL in Zendesk with the following URL: https://oauth.domo.com/api/data/v2/oauth/providers/zendeskchat/exchange.