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Intro

Alchemer is a customer-experience solution that helps you transform to a customer-centric organization. It’s not always easy to see how the customer feedback opinions correlate with your business decisions. To get at the story behind the surveys, you need context. Domo’s cloud-based platform brings all your data sources together in one survey dashboard. See survey results side-by-side with data from marketing, operations, finance, or anywhere else to learn what drove those responses. Use Domo’s Alchemer connector to pull data about survey campaigns, statistics, respondents, and responses for all surveys in your account or for a single survey. Get reports on your surveys made to your exact specifications—what you want to see, how you want to see it. To learn more about the Alchemer API, go to https://apihelp.alchemer.com. The Alchemer connector is a “Cloud App” connector, meaning it retrieves data stored in the cloud. In the Data Center, you can access the connector page for this and other Cloud App connectors by clicking Cloud App in the toolbar at the top of the window. This topic discusses the fields and menus that are specific to the Alchemer connector user interface. For general information about adding DataSets, setting update schedules, and editing DataSet information, see Adding a DataSet Using a Data Connector.

Primary Use Cases

This connector enables you visualize the responses from a survey quickly, instead of having to read through each response. Most users who use this connector pull the “Survey Response” report.

Primary Company Roles

  • Marketing roles
  • HR roles

Average Implementation Time

10 minutes

Ease of Use (on a 1-to-10 scale with 1 being easiest)

2

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Best Practices

Set your report to “Append” instead of “Replace” so that each new run of the DataSet will add onto the data from the previous run.

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Prerequisites

To connect to your Alchemer account and create a DataSet, you must have the Alchemer API key and API secret. You can find these credentials for your account by following these instructions: https://apihelp.alchemer.com/help/authentication

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Connecting to Your Alchemer Account

This section enumerates the options in the Credentials and Details panes in the Alchemer Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your Alchemer account. The following table describes what is needed for each field:

Field

Description

API Key

Enter the API key for your Alchemer account.

API Secret

Enter the API secret for your Alchemer account.

Domain

Select the Domain for your Alchemer account.

After you have entered valid credentials, you can use the same account in Domo any time you create a Alchemer DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

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Details Pane

This pane contains a primary Report menu, along with a Survey ID menu that appears depending on the selected report.

Menu

Description

Report

Select an Alchemer report. The following reports are available:

Account

Returns a list of all teams in the account.

Contact List

Returns all contact lists for the account.

Surveys

Returns a list of all surveys for the account.

Survey Campaign

Returns a list of all campaigns and links for the specified survey.

Survey Response

Returns all responses for the specified survey.

Survey Statistic

Returns a list of all statistics for the specified survey.

Survey ID

Select the survey you want to retrieve information for.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.

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Rate Limits

License-based accounts (accounts created on or after 01/17/2017) - 120 calls per minute Legacy Basic accounts - 30 calls per minute Legacy Professional - 60 calls per minute Legacy Team & Enterprise - 120 calls per minute

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FAQs

This connector uses version 5 of the Alchemer API.
You need the Alchemer API key and API secret to connect to your Alchemer account. You can find these credentials for your account by following these instructions at Alchemer Authentication help.
The time between the response submission and the data availability via API can be more than 5 minutes.
No
This error appears when your account is no longer valid. Please create a new account with your valid credentials and try again.