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Intro

SugarCRM is adaptable and affordable CRM software for developing customer relationships. SugarCRM produces the web application that is available in both open-source and commercial open-source applications. Use Domo’s SugarCRM Connector to pull data for all your modules from SugarCRM REST API. To learn more about the SugarCRM API, visit their website. (http://support.sugarcrm.com/Document…ces/index.html ). The SugarCRM connector is a “Cloud App” connector, meaning it retrieves data stored in the cloud. In the Data Center, you can access the connector page for this and other Cloud App connectors by clicking Cloud App in the toolbar at the top of the window. You connect to your SugarCRM account in the Data Center. This topic discusses the fields and menus that are specific to the SugarCRM connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Connector.

Primary Use Cases

  • Lead management

  • Pipeline management

  • Sales management

  • Customer relationship management

Primary Metrics

  • Leads

  • MQL

  • SAO

  • Closed Deals

  • Won Deals

  • Average Deal Size

  • Open Opportunities

Primary Company Roles Marketing, sales
Average Implementation Time 10-15 hours
Ease of Use (on a 1-to-10 scale with 1 being easiest) 5

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Prerequisites

To connect to your SugarCRM account and create a DataSet, you must have the following:
  • Your SugarCRM username and password
  • The host URL for your company’s SugarCRM instance
  • Your SugarCRM client ID (which you can find in the SugarCRM Admin page under OAuth Keys; “sugar” is the default client ID for API access)

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Connecting to Your SugarCRM Account

This section enumerates the options in the Credentials and Details panes in the SugarCRM Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your SugarCRM account. The following table describes what is needed for each field:

Field

Description

Username Enter your SugarCRM username.
Password Enter your SugarCRM password.
Host Enter the host URL for your company’s SugarCRM instance. Example- https://domo.sugarondemand.com
Client ID Enter your SugarCRM client ID (“sugar” is the default client ID for API access).
SugarCRM Version Select your SugarCRM instance version.
Once you have entered valid SugarCRM credentials, you can use the same account any time you go to create a new SugarCRM DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Manage Connector Accounts.

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Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the SugarCRM report you want to run. The following reports are available:

Dashboards Gets current user’s dashboards.
Employees Returns a list of employees.
Notifications Returns a list of notifications.
Records by Module Returns a list of records for the selected module.
Users Returns a list of users.
Select the Module Select the module with data you want to extract. If your module is not listed, enter the name of the desired module in the Module Name field.
Module Name (Optional) If your module does not appear in the dropdown above, select ‘Module not present’ above and enter it here. The module name is case sensitive.
Joining Table Name Enter the joining table name.
Field selection Select the Field Selection.
Select the fields Select the fields to retrieve for each record.
Additional field names to retrieve Enter a comma-separated list of names for additional fields to retrieve.
Deleted Records Select Yes to import deleted records in your report; otherwise select No .
Select the Date Filter Select the date field you want to filter the data on.
Expand List Select ‘Yes’ to flatten the response data coming as list.
Duration Select whether you want to pull data for a specific date or a date range.
Report Date Select whether the report data is for a specific date or for a relative number of days back from today.
Select Specific Date Select the date for the report.
Days Back Enter the number of past days that should appear in the report.
Start Date Specify whether the first date in your date range is a specific or relative date. You select the last date in your range in End Date .
End Date Specify whether the second date in your date range is a specific or relative date. You select the first date in your range in Start Date .
Select Specific Start Date Select the first date in your date range.
Select Specific End Date Select the second date in your date range.
Days Back to Start From

Enter the number of the farthest day back that should be represented in the report. Combine with Days Back to End At to create a range of represented days.

For example, if you entered 10 for Days Back to Start From and 5 for Days Back to End At , the report would contain data for 10 days ago up until 5 days ago.

Days Back to End At

Enter the number of the most recent day back that should be represented in the report. Combine with Days Back to Start From to create a range of represented days.

For example, if you entered 10 for Days Back to Start From and 5 for Days Back to End At , the report would contain data for 10 days ago up until 5 days ago.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Connector.