Skip to main content

​
Intro

If you have a question about the Domo product, the Community Forum may be able to help. This platform allows Domo customers and employees to post solutions. When you submit a question, the original author can mark the best answers to help future users. If you’re new to the Community Forum, visit the Welcome Page to learn all the tips and tricks for navigating and getting the most out of Domo’s online community. This article describes how to use the Community Forum to find solutions in the following categories:

​
Submit a New Post

Follow the steps below to post in the Community Forum.
  1. Select the Help Center in the navigation header.
    2022-08-02_16-51-10.png
  2. Select the Join Discussion button to enter the Community Forum . ​​​​​​
    2022-08-01_16-52-29.png
    ​​​​​​
  3. Scroll down and select the New Post button and choose New Discussion, New Idea, or Ask a Question.

​
Submit a New Discussion

Follow the steps below to start a discussion about the Domo product.
  1. On the main Community Forum page, scroll down and select New Post > New Discussion.
  2. From the Select a category menu, choose a subject that best describes your topic.
  3. Enter a title and description for the post, and add tags to group your post with others. To see trending topics, select Show popular tags.
    Screen_Shot_2022-08-02_at_5.46.38_PM.png
  4. Select Post Discussion. The post is added to the Community Forum for others to see and comment on. Any activity displays in Notifications and is sent to your email.
    2022-08-02_17-57-45.png
  5. (Optional) To change notification preferences, c lick the Mebox and choose Edit Profile > Notification Preferences.
    2022-08-02_18-01-40.png

​
Submit a New Idea

If you have an idea to improve the Domo product, post your suggestions in the Ideas Exchange. The Ideas Exchange is a channel in the Community Forum where our product managers regularly review idea submissions. The most upvoted ideas are prioritized for future development. For more information, see our Submitting Domo Product Feedback article. Follow the steps below to suggest a new feature idea.
  1. On the main Community Forum page, s croll down and select New Post > New Idea .
  2. From the Select a Category menu, choose Ideas Exchange.
  3. Enter a title, a detailed description for your proposed addition, and tags. You can also add images, files, and URLs. To see trending topics, select Show popular tags.
    2022-08-02_18-10-26.png
  4. Select Save. The post is added to the Community Forum for others to see, comment on, and Upvote . Any activity displays in Notifications and is sent to your email.
    2022-08-02_17-57-45.png
  5. (Optional) To change notification preferences, c lick the Mebox and choose Edit Profile > Notification Preferences.
    2022-08-02_18-01-40.png

​
Submit a Question

If you’re experiencing issues with the Domo product, ask a question on the Community Forum. You’re likely to find an answer among the thousands of existing questions and solutions from other Domo users. Before submitting a question, use the Search bar to see if a solution already exists.
2022-08-03_12-15-32.png
Follow the steps below to post a question.
  1. On the main Community Forum page, s croll down and select New Post > Ask a Question.
  2. From the + Select a Category menu, choose a subject that best describes your question.
  3. Add a title, a detailed description the issue you’re experiencing, and tags. You can also add images, files, and URLs. To see trending topics, select Show popular tags.
    Screen_Shot_2022-08-03_at_11.42.07_AM.png
  4. Select Ask Question. The question is added to the Community Forum for others to see and answer. Any activity displays in Notifications and is sent to your email.
    2022-08-02_17-57-45.png
  5. (Optional) To change notification preferences, c lick the Mebox and choose Edit Profile > Notification Preferences.
    2022-08-02_18-01-40.png
  6. When someone offers a great solution for your problem, tag the reply as Accepted Answer. The reply displays directly below the original post.
    Screen_Shot_2021-08-09_at_4.31.59_PM.png

​
Earn Rewards

Ranks in the Community Forum reflect activity and engagement. The rank structure is similar to the karate belt system. Upon registration, each member is assigned a “white belt” rank. As you ask questions, receive reactions to your posts, and reply to other discussions, you accumulate points. The more points you have, the higher rank association you earn. As you move up the ranks, you earn rewards. Rewards include a Domopalooza ticket, a VIP spotlight article in the Community Forum, and a physical black belt mailed to you with your name embroidered on it. To learn more about ranks and badges, see the Ranking & Badge System discussion post.