Intro
This article contains troubleshooting information in the following topics:- Forgotten password
- Expired password
- Change the password for a connector account
- Map area with data not displaying
- Missing access to a Domo feature
- Sorting errors
- Spreadsheet error after renaming
- Truncated text in spreadsheets
- Unable to sync value scale and data label values
- Unable to view a specific card or dashboard
Forgotten Password
If you forget your password to log in to Domo, you can change it from the signing dialog, as long as you know the email address you use to log in. For more information, see Changing Your Password. If you cannot remember your login email address, ask someone who can log in to tell you what email address displays for you in your user profile.
Expired Password
If your password has expired or is expiring, you can reset it. To learn how, see Changing Your Password.Change the Password for a Connector Account
For connectors that require you to enter account credentials manually (as opposed to using OAuth), you can edit the password for the account in the Accounts section of the Data Center.- From the navigation header, select Data.
- In the left navigation menu, select
Accounts. - Hover over the entry you want to edit, then select Edit.
- Edit the credentials in the appropriate fields.
- Select Save Changes.
Map Area with Data Not Displaying
When data does not display for an area of a map, that area appears grayed out and the legend indicates there is no data. In the example below, California indicates no data.
- Change the value in the DataSet.
-
Use a Beast Mode calculation to rename the value (in a new, transformed column), then set the area column name (state, country, and so on) to use the transformed column.
For example, to transform a “broken” area, you could use the CASE function, as in the the following example of a calculation named “RenState” that renames mispellings of “Californai” in the State column to “California” in the RenState column.
CASE `State`
when 'Californai' then 'California'
else `State`
end
For more information about Beast Mode, see Create a Beast Mode Calculation.
Missing Access to a Domo Feature
The most likely reason for this is that you do not have sufficient rights to access the feature you want. The default security roles in Domo are Admin, Privileged, Editor, Participant, and Social. Each security role has specific grants to certain features. Users with Participant and Social roles generally have view-only access. Users with an Admin role have access to all features, cards, and dashboards in their company instance. For a list of grants in Domo and the associated access levels, see Default Security Role Reference. You can also create custom roles in which you specify the privileges available to users with that role. For more information, see Managing Custom Roles.Sorting Errors
Pie and Donut Charts
By default, you cannot use the Sorting menu to change the order in which slices appear in pie and donut charts. However, if you check the Unsorted Data box in Chart Properties, you can use Sorting to change the sort order. For more information about die and donut charts, see Sorting the Data in Your Chart.Funnel Bars/Folded Funnel Charts
Because funnel bars and folded funnel charts are intended to show data dropping off through a series of stages, the data is automatically sorted from highest to lowest value. You cannot change the sorting in these chart types. However, you can change the sorting in standard funnel charts. For more information about funnel charts, see Sorting the Data in Your Chart.Spreadsheet Error After Renaming
When updating a spreadsheet, Domo uses the name of the spreadsheet and the worksheet to update data. For more information, see Updating or Refreshing the DataSet for a Visualization Card. If you have to rename the worksheet, Domo may be unable to update the data from the spreadsheet. You can revert to the old name of the worksheet, and then update the spreadsheet.Truncated Text in Spreadsheets
Domo has a 1024-character limit for columns. Any additional characters are truncated. You can get around this by splitting the text between two columns to make sure it stays within the limit. You must do this in your own data before bringing it into Domo. You can contact Domo Support to request a character-limit increase. Multiples of 1024 are preferred. Note that anything over 8100 characters can have a significant effect on performance when loading cards.Unable to Sync Value Scale and Data Label Values
When editing a chart, you can ensure that the values on your value scale and those in your data labels are in sync using one of the following options:-
Set number formatting using the Format menu (by selecting More Options under the value menu).
While this option syncs the numbers on the value scale and in your hover labels, it has the following drawbacks:
- Only the hover labels are affected; the permanent data labels (which you apply by selecting Chart Properties > Data Label Settings > Show > Always) are not affected.
- There are no advanced formatting options as there are in the Chart Properties.
- The Format menu items are overridden by formatting changes in Chart Properties. Because of this override, Domo recommends that you use Chart Properties to specify formatting where possible.
- Set formatting in Chart Properties > Data Label Settings by checking the Use scale format and the Use scale abbreviation boxes. Also, ensure that Show > Always is selected.