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About

ServiceNow is a software platform that supports IT service management and automates common business practices. You can combine your ServiceNow data with data from other systems in Domo, so you can see the end-to-end customer experience and fix any issues faster. Get a quick, interactive view of all your data, fully integrated, to help you spend less time gathering data and make faster, better business decisions. You can connect to your ServiceNow OAuth account in the Data Center. This article explains the fields and menus that are specific to the ServiceNow OAuth Connector user interface. To add DataSets, set update schedules, and edit DataSet information, see Adding a DataSet Using a Data Connector.

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Prerequisites

To connect to your ServiceNow OAuth account and create a DataSet, you must have the following:
  • Instance Name
  • Client ID
  • Client Secret
  • Username
  • Password

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Connecting to Your ServiceNow OAuth Account

This section lists the options in the Credentials and Details panes in the ServiceNow OAuth Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in great detail in Adding a DataSet Using a Data Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your ServiceNow OAuth account. The following table describes what is needed for each field:

Field

Description

Instance Name Enter the ServiceNow instance name. For example, https://instance.service-now.com
Client ID Enter the OAuth Application configured client id.
Client Secret Enter the OAuth Application configured client secret.
Username Enter the username.
Password Enter the password.
Once you have entered valid ServiceNow OAuth credentials, you can use the same account to create a new ServiceNow OAuth DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

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Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the ServiceNow OAuth report you want to run. The following reports are available:

Report Name Description

Standard Table

Select from a list of standard tables from Service Now.

Custom Query

Creates a custom query and includes the ability to select which fields can be returned to the DataSet.

Custom Table

Provides a custom table name to retrieve the data from.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.