Finding the Voice of the Customer Through Integrated Datasets
Learn how to compile customer sentiment and satisfaction metrics into a cohesive dataset that enables quick, impactful insights. In this session, you'll learn: - Best practices to enhance scalability and usability - Create cohesive, multi-use datasets from disparate, disjointed source datasets, including CRM, Social Listening, and Direct Customer Feedback data - Implement techniques such as recursive data flows, text manipulation, and windowing
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