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Metrics to Magic: Creating a Fan-Centric Revolution

From the screens to the stands, ESPN is dedicated to creating fans for life. Join us to explore how ESPN’s customer care team is harnessing the power of first-party data to transform fan engagement, drive operational excellence, and deliver actionable insights at scale with RXA@OneMagnify and Domo. In this session you’ll learn how to: - Enhance customer experiences through personalization. - Boost productivity and improve operational efficiency. - Ignite action with data to drive meaningful outcomes. Speakers: - Patrick Negron | Director, RXA@OneMagnify - Jenn Lien | Manager, ESPN - Doug Kramon | Head of Fan Support & Customer Success, ESPN

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