Express Locations is a premium retailer for T-Mobile USA that owns and operates 140 retail stores across ten states and has more than 1,300 employees.

Industry

Retail

Departments using Domo

IT

The challenge. Limited Communication | Inefficient Processes

"We were looking for a tool where we could bring our sales data and reporting platform into the same place that we do all of our communication."

— Shane Young | Director of Sales

The results.

"Domo works great for our entire organization, whether it’s iPhone, Android, the mobile web, surface tablets, or desktop. Everybody has access and it works great."

— Trevor Heiner | Director of Business Planning & Analysis

"Instantaneous communication within Buzz drives improved productivity on the sales floor."

— Josh Firestone | Executive Director of Sales

"If my directors need to focus on our customer net promoter score (NPS) on a given day, I can send a Domo card within seconds and they have the ability to drill down to results for their individual locations and sales reps."

— Josh Firestone | Executive Director of Sales

"The best way to generate collaboration and teamwork among our sales teams is through Buzz. While they are on the sales floor we can keep a pulse of the business and continue to motivate and help each other."

— Shane Young | Director of Sales

"Buzz is a very effective communication tool for us to stay connected at a store level, or a region level, or a division level. "

— Trevor Heiner | Director of Business Planning & Analysis

The bottom line.

“The ability to share data within Buzz is a game changer. Previously, I would send emails with screenshots hoping that employees would open them. The ability to share mass amounts of information in a Buzz group in which everyone sees the data instantaneously, is invaluable.”
Josh Firestone | Executive Director of Sales

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