Wednesday, April 30, 2014

Goodwill Industries of Central Indiana Turns to Domo to Give Executives Greater Retail and Workforce Insights

goodwill domo

SILICON SLOPES, Utah – April 30, 2014 – Today Domo announced that Goodwill Industries of Central Indiana, one of the largest Goodwill branches in the nation, has implemented Domo’s executive management platform to streamline its data, free up valuable resources and give executives greater visibility into key metrics that will enable them to make better decisions.

As a nonprofit organization dedicated to retail, education, industrial services and commercial workplace initiatives, Goodwill was faced with managing a wide variety and volume of data across the various parts of its organization – from employment to eCommerce.

“For retail data alone, our COO had to go to one data source for sales, then pull up Excel sheets for salvage and waste,” described Tabitha Manross, manager of business intelligence and enterprise planning for Goodwill. “Then he had to turn to three or four different sites for data from our eCommerce division — all of that is now in Domo.”

With everyone from the CEO to the directors using Domo, data that was previously scattered and difficult to access has been streamlined and made more accessible for the entire team.

“Before Domo, executives would get a report once a quarter that said we had, for instance, 200 job placements. Nobody knew where the candidates were placed, what industries they were in or what their wages were,” explained Manross. “Not only do we have all that in Domo now, but our executives can get those reports in real-time and drill down to get more information.”

Real-time access to key metrics has freed up valuable time for people like Manross, who previously was tied up creating manual reports.

“One of our executives recently asked me to put together a graph of the last 52 weeks comparing our sales to our production,” said Manross. “Before, that project probably would have taken me 20-30 hours. With Domo we were able to do it in two.”

This increased productivity isn’t limited to the office, however. Goodwill’s directors are now more efficient on the road, thanks to Domo’s mobile application.

“Our directors are out four days a week traveling to different Goodwill locations,” continued Manross. “Before, they’d lug around stacks of different reports for all of the stores. Now they can pull up Domo on their iPhones and iPads.”

As Goodwill’s expert on all things business intelligence, Manross is confident that they made the right choice.

“There are a lot of other platforms out there, but at the end of the day, those solutions still need tech people to build reports. With Domo, I can just do a little training then let them loose to use Domo themselves,” concluded Manross. “This is groundbreaking.”

To learn more about how Goodwill and other successful organizations are using Domo to get more value from their business data, visit

About Domo

Domo is a cloud-based executive management platform that gives users direct, real-time access to all the business information they care about, in one place.

With $250 million in funding, Domo is backed by an all-star list of angels and investors including Benchmark, Fidelity Investments, Founders Fund, GGV Capital, Greylock Partners, IVP,, TPG Growth, T. Rowe Price, WPP and Zetta Venture Partners, plus CEOs of the world’s largest SaaS and Internet businesses.

Domo’s founding team consists of some of the most sought after talent in the industry with experience that includes Amazon, American Express,, eBay, Endeca, Facebook, Google, LinkedIn,, Omniture, and SAP.

For more information, visit  You can also follow Domo on Twitter, Facebook, LinkedIn and Google+.


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