Are Checked Out Workers Hurting your Retail Business? Data can make all the Difference.

Data is power. Yet if you are like many retailers, that power is only bestowed on a handful of executives who spend most of their time in the back office. That’s hardly a recipe for success, especially when most of your employees are serving customers on the frontlines and their actions can make or break your business.

The good news is that we are seeing a shift beginning to happen across retail as the power of data is being extended from small groups of executive decision makers to everyone at all levels, in all departments.

Take, for example, Harmons Grocery, a regional supermarket company that moved its database for 4,000 of its top-selling products to the fingertips of its inventory managers and suppliers through a mobile app. With the app, Harmons saw their out-of-stock problems plunge by 60 percent — even during the height of the pandemic…