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Fraud Monitoring and Routing AI Agent

Fraud Monitoring and Routing AI Agent

AI-Powered Fraud Detection & Risk Management solution to spot behaviors, perform additional analysis, and route review and mitigation to the appropriate teams.

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AI-Powered Fraud Detection & Risk Management

Fraud Guardian is an intelligent agent that proactively identifies potentially fraudulent activities by leveraging advanced detection models hosted in Snowflake. When suspicious events are flagged, the agent performs comprehensive risk analysis using supporting datasets to conduct thorough fraud investigations. Based on customer segmentation and predetermined rules, Fraud Guardian either escalates high-priority cases for immediate human review or routes lower-priority issues to appropriate queues. The solution features an intuitive user interface with visual analytics that simplifies fraud review, enabling faster decisions and more efficient resource allocation.

Benefits

  • Enhanced Detection Accuracy: Reduce false positives and catch sophisticated fraud attempts through AI-powered pattern recognition
  • Prioritized Response: Automatically escalate high-value accounts for immediate attention while efficiently managing lower-priority cases
  • Resource Optimization: Focus human expertise where it matters most while automating routine fraud assessment
  • Customer Experience Protection: Minimize disruption for legitimate transactions while maintaining robust security
  • Visual Insights: Make faster, more informed decisions with intuitive dashboards and data visualizations
  • Seamless Integration: Leverage existing Snowflake infrastructure for rapid deployment and minimal additional technical overhead
  • Scalable Analysis: Handle growing transaction volumes without proportionally increasing fraud management resources
  • Audit-Ready Documentation: Maintain comprehensive records of fraud detection logic and decisions for compliance purposes
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The agent surfaces potentially fraudelent issues that require review.
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For each fraudulent transaction, the reviewer can access details to better understand why it was flagged.
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A history is stored of flagged and reviewed events for audit and attestation purposes.

Why do this with AI?

Traditional fraud detection systems often suffer from high false positive rates, delayed response times, and require significant manual review. AI transforms this process by processing vast transaction datasets in real-time to detect subtle fraud patterns human analysts might miss, continuously learning and adapting to new fraud techniques as they emerge, automating initial risk assessment to prioritize cases based on actual threat levels, intelligently routing cases based on customer value and risk profile, freeing human analysts to focus on complex cases that truly require expertise, and providing consistent evaluation criteria across all transactions, removing human bias.

How it works

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The agent uses a combination of integrations and packaged tools to provide structure to your efficiency.

Frequently asked questions

How does the agent identify fraudulent transactions?

The agent uses advanced AI models to scan your transaction data in real-time. It looks for patterns that suggest fraud and compares those findings against your customer data to perform a full risk analysis.

Does the agent make decisions on its own or involve humans?

The agent does both. It automates the initial assessment and routing of lower-priority issues. For high-priority or high-value cases, it automatically escalates the event to a human reviewer for a final decision.

Can I see why a specific transaction was flagged?

Yes. For every transaction that is flagged, reviewers can access specific details to understand exactly why it was marked as suspicious. This information is presented through visual analytics to make the review process faster.

How does this improve the experience for my customers?

By reducing false positives, the agent ensures that legitimate customers can complete their transactions without being blocked. This maintains high security while minimizing disruptions to your business.

Is there a record for audit purposes?

Yes. The agent stores a complete history of every flagged event and the review decisions made. This documentation is ready for audits and helps your business stay compliant with regulations.

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