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Intro

Lithium Technologies provides social customer experience management software for enterprise customers. To learn more about the Lithium API, visit their website (https://devdocportal.lithium.com/t5/Community-API-v2-Reference/bd-p/restv2docs ). The Lithium connector is a “Cloud App” connector, meaning it retrieves data stored in the cloud. In the Data Center, you can access the connector page for this and other Cloud App connectors by clicking Cloud App in the toolbar at the top of the window. This is the simplified version of the Lithium connector. There is also an advanced version that contains many more reports and configuration options. You connect to your Lithium account in the Data Center. This topic discusses the fields and menus that are specific to the Lithium connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Primary Use Cases

User community management and activity

Primary Metrics

  • Users with the most kudos

  • Escalated threads

  • Registered users

  • Visiting users

  • Number of posts with solutions

Primary Company Roles

Community roles

Average Implementation Time

1-2 hours

Ease of Use (on a 1-to-10 scale with 1 being easiest)

4

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Prerequisites

To connect to your Lithium account and create a DataSet, you must have the following:

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Connecting to Your Lithium Account

This section enumerates the options in the Credentials and Details panes in the Lithium Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your Lithium account. The following table describes what is needed for each field:

Field

Description

Username

Enter the username for your Lithium account.

Password

Enter the password for your Lithium account.

Base URL

Enter the server URL for your Lithium instance. For example: https://community.company.com

Once you have entered valid Lithium credentials, you can use the same account any time you go to create a new Lithium DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

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Details Pane

This pane contains a primary menu from which you can select a report, along with various other fields and menus that may or may not appear depending on your selected report.

Menu

Description

Report

Select a Lithium report. The following reports are available:

List of Registered Users

Returns a list of registered users in the community.

Number of Registered Users

Returns the number of registered users in the community.

List of Visiting Users

Returns a list of users who visited the community during the specified time period.

Number of Solutions

Returns the number of solutions for the entire community.

Number of Kudos

Returns the number of kudos for the entire community.

Number of Posts

Returns the number of posts for one or more boards.

Number of Replies from a User

Returns the number of replies from a user.

General Metrics for the Entire Community

Returns metrics for the community: board views, message views, subscription sent and threads escalated.

General Metrics for a Board

Return metrics for a specific board: nested boards views, message views, subscription sent and threads escalated.

General Metrics for a Category

Return metrics for a specific category: nested boards views, message views, subscription sent and threads escalated.

List of Posts

Returns the list of posts for the community.

List of all posts in the chosen board(s)

Returns a list of all posts for the selected boards.

List of Solutions

Returns a list of accepted solutions for all or selected boards.

Leaderboard of Kudos Authors

Returns the list of the user who received the most kudos. Note: leaderboard needs to be enabled in the community.

List of Escalated Threads

Returns a list of escalated threads in the community.

Number of Replies in the Community

Returns the number of replies in the community.

Custom Report URL

Returns the custom report URL.

Time Period

Select the desired time period for the report data. If you select All , all available data is shown.

Days Back

Enter the number of past days of data to be retrieved. For example, if you entered 30 , data would be retrieved for the last 30 days.

All or Specific Boards

Select whether you want your report to show all boards or one or more specific boards.

Boards

Select the boards you want to retrieve data for.

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Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.