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Intro

Responsys can help your customers resolve this ‘campaign crisis’ managing and orchestrating marketing interactions across email, mobile, social, display and the web. By bringing together Responsys and Oracle, for the first time CMOs across industries will be equipped to drive exceptional customer experiences across marketing interactions and throughout the customer lifecycle from a single platform. Responsys makes data from disparate sources actionable by creating precisely targeted audiences and delivering highly personalized messages to those audiences in near real-time. Use Domo’s Responsys connector to receive details about campaigns, emails, extensions and more. To learn more about the Responsys API, visit their page Responsys Api Documentation. You connect to your Responsys account in the Data Center. This topic discusses the fields and menus that are specific to the Responsys connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

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Prerequisites

To connect to your Responsys account and create a DataSet, you must have the following:
  • Your Responsys username
  • Your Responsys password
  • From the Authentication Endpoint URLs drop-down list, if you select Global Routing (REST API) or Global Routing (AFTM), then the Account Token is mandatory.

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Connecting to Your Responsys Account

This section enumerates the options in the Credentials and Details panes in the Responsys Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

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Credentials Pane

This pane contains fields for entering credentials to connect to your Domo developer account as well as your Responsys Fleet account. The following table describes what is needed for each field:
Field Description
Authentication Endpoint URLs Based on the system that hosts your Responsys account, select any one endpoint in your authentication request.
Username Enter your Responsys username.
Password Enter your Responsys password.
Account Token

From the Authentication Endpoint URLs drop-down list, if you select Global Routing (REST API) or Global Routing (AFTM) , then the Account Token is mandatory.

Click here for more information.
The Domo Responsys connector uses basic authentication which requires a username, password (base 64 encoded). Click Connect (or select Add Account if you have existing Responsys accounts in Domo). Once you have entered valid Responsys credentials, you can use the same account any time you go to create a new Responsys DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

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Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the Responsys report you want to run. The following reports are available:

Report Name Description

Campaigns

This report returns all campaigns.

Email or Push Campaigns Schedule

This report returns all the emails or push campaign schedule.

Events

This report returns all events.

List Extensions

This report returns all profile extensions for a profile list.

Profile Extensions Recipients

This report returns profile extension recipient using a query attribute.

Profile List

This report returns all profile lists.

Profile List Recipients

This report returns the list recipient using the query attribute.

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Other Panes

For information about the remaining sections of the Connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.

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Troubleshooting

If you are unable to log in or if you run into connection issues, you may need to Whitelist Domo’s IP addresses as explained here (https://docs.oracle.com/en/cloud/saas/marketing/responsys-user/SubAccountLoginIP.htm ) For more details, see Whitelisting IP Addresses in Domo.