Benefits
Analyzes new IT incident tickets, recommends resolution steps, auto-assigns tickets to the most suitable resolver, and alerts managers about SLA risks.
Problem Addressed:
Before SmartResolver, IT teams were stuck manually triaging incoming tickets, often without historical context. Poor assignment logic led to delays, and critical tickets would silently breach SLAs due to a lack of real-time monitoring.
What the Agent Does:
• SmartResolver applies machine learning on past ticket data to recommend resolutions.
• Assign to the best-suited resolver based on ticket context and performance history, and notifies managers of SLA breaches automatically.
Standout Features:
• AI-driven resolver assignment
• Real-time SLA breach alerts
• Context-aware resolution suggestions
• SLA-based prioritization for escalations
• Auto-summarized ticket insights for management
