Express Locations is a premium retailer for T-Mobile USA that owns and operates 140 retail stores across ten states and has more than 1,300 employees.

Industry

Retail

Departments using Domo

IT

The challenge. Limited Communication | Inefficient Processes

"We were looking for a tool where we could bring our sales data and reporting platform into the same place that we do all of our communication."

— Shane Young | Director of Sales

The results.

"Domo works great for our entire organization, whether it’s iPhone, Android, the mobile web, surface tablets, or desktop. Everybody has access and it works great."

Trevor Heiner | Director of Business Planning & Analysis

"Instantaneous communication within Buzz drives improved productivity on the sales floor."

Josh Firestone | Executive Director of Sales

"If my directors need to focus on our customer net promoter score (NPS) on a given day, I can send a Domo card within seconds and they have the ability to drill down to results for their individual locations and sales reps."

Josh Firestone | Executive Director of Sales

"The best way to generate collaboration and teamwork among our sales teams is through Buzz. While they are on the sales floor we can keep a pulse of the business and continue to motivate and help each other."

Shane Young | Director of Sales

"Buzz is a very effective communication tool for us to stay connected at a store level, or a region level, or a division level. "

Trevor Heiner | Director of Business Planning & Analysis

The bottom line.

“The ability to share data within Buzz is a game changer. Previously, I would send emails with screenshots hoping that employees would open them. The ability to share mass amounts of information in a Buzz group in which everyone sees the data instantaneously, is invaluable.”
Josh Firestone | Executive Director of Sales

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