DHL Global Forwarding’s Temperature Management Solutions group provides temperature-controlled logistics for the pharmaceutical and biotech industries. Temperature is critical in shipping because certain pharmaceutical and biological goods can lose their efficacy if they do not stay within the required temperature range. This can have devastating consequences for someone who is relying on that medicine.

Industry

Manufacturing

Other

Departments using Domo

Operations

The challenge. Reporting Delays | Unactionable Data

"We collect ambient temperature data throughout the package logistics process, and we store that data in a database. Before Domo, it would take a week to get the data, clean it up, put it into an Excel file, create a pivot table and supply that information to our team. We saw a clear need for a business analytics tool that could take the data and translate it into actionable information."

— Carlos Palacios | Pricing and Analytics Manager

The results.

"With Domo, we are able to combine data however we want to. We pull all of our data into Domo, and we can manipulate it as we need to. It’s almost inconceivable how much more we can do with Domo than what we could do before."

Dina Bunn | Global Head of Central Operations & IT

"With Domo, we’re able to visualize and derive actions on data that we didn’t have a grasp on before."

Dina Bunn | Global Head of Central Operations & IT

"My favorite thing about Domo is the visualization. It is really intuitive. It provides a snapshot of what I need to know, not only from a high-level but from a detailed level as well."

Carlos Palacios | Pricing and Analytics Manager

"With Domo we’re able to pinpoint issues that we previously couldn’t see. For example, a certain product, on a certain lane, at a certain station is experiencing an issue repeatedly. In Domo, we can create a heat map and identify the specific issue. That kind of clarity wasn’t readily available to us at a glance before."

Dina Bunn | Global Head of Central Operations & IT

"Domo allows us to give our customers reports and insight into their shipments that they didn’t have up until now. Our employees are able to see more clearly the story behind the data and they can articulate that to customers."

Dina Bunn | Global Head of Central Operations & IT

The bottom line.

"It’s totally eye-opening to me how much more we can do with the data in Domo. The different kinds of graphs that Domo just makes available to us blows my mind."
Dina Bunn | Global Head of Central Operations & IT

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