Description

Domo is changing the way Executives manage their business. Pivotal within the most innovative business management platform, Domo’s Partner Relationship Manager(PRM) team is a game changer in managing strategic partner relationships. The Manager, Partner Relationships will be instrumental in developing the strategy and value created by PRM’s and continue to evolve our partner ecosystem . A successful candidate will have demonstrated sustained exceptional relationship management, innovation, creativity, insight, good judgment, and people management.

Team Culture:

Work - A PRM Team Manager in the Partner Services group at Domo works in partnership with the leadership of our Go To Market (GTM) sales team and is responsible for enabling the execution of a partner’s GTM strategy, advocating for partner’s needs internally, holding ongoing performance reviews, and coordinating professional services escalations.

Fight - We fight to satisfy all Domo customers and partners. Our goal is to do everything possible to make a partner’s interactions with Domo a smooth, timely, and positive experience for the customer.

Innovate – We aren’t just overseeing a partner’s relationship with Domo. We are leading strategic conversations around how a partner can continually evolve the way Domo’s platform and data can transform the way customers’ run their business.

Create – Our Domo PRM’s need to be able to create long lasting relationships with our partners and customers. We need to create trust, so our partners know we will deliver on our promises and deadlines.

Serve - We serve the partner and customer. In short, we enable our partner ecosystem to provide unparalleled quality and value to our collective customer base.

Key Responsibilities:

The PRM Team Manager owns the execution of PRM’s enablement of a partner’s go to market (GTM) strategy
Coordinates with Partner Services leader on overall strategy of PRM team and the value they create in the partner ecosystem
Oversees the core functions of PRM:
- Works with partners on certification failures and remediation
- Works with partners and PSM’s on assignment of services work both pre and post sales
- Performs performance reviews on a reoccurring basis
- Exception handling of daily project and/or deal escalations, and coordinates with all internal teams to drive a timely and efficient resolution
- Works with partners, PSMs, support, consulting, product, CSMs, and Partner Services to resolve any blockers to the fulfillment of service obligations

Job Requirements:

The successful candidate will have a minimum of 10 years (or equivalent) relationship management experience in a software product and/or industry
Documented leadership experience and ability to develop a team through measurable increases in productivity and quality
Demonstrated excellence at handling complex escalation topics to both executive and technical personnel
Working knowledge of specialized BI tools and solution providers
Ability to work independently and manage multiple task assignments
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Experience enabling strategic partner roadmaps, meeting with business owners, and performing current state analysis
Experience understanding conceptual and technical designs, including the use of object-oriented analysis and design techniques
Experience in recognizing business problems and recommending/developing solutions

College degree in related field and/or equivalent experience and education