Is Your Retail Operation Naughty or Nice?

If I were starting a retail company today, my first call would go to Santa to sit on my board. Who better to guide a sprouting retailer on production processes, fulfillment and more importantly, customer experience? While Santa may be too busy at the moment to attend to such a matter personally, I think it …

The Digital Age

Back in the mid 1990’s I attended a wedding where the father of a friend was showing off his new digital camera. Groups of friends, families and wedding party members were clustered together waiting for their turn to pose for “digital” photo. The process was largely familiar: everyone stands together, smiles, a quick “1-2-3-say-cheese” countdown, and then the camera’s …

A Clear View of Your Data

The fact that it gets dark earlier this time of year means that we have more time to study the night sky. For thousands of years, mankind has looked to the night sky in wonder while considering the seemingly numberless stars. A great deal of information has been gathered about the stars themselves, and scientists …

Lessons From Fast-Growth Company CEOs Go Beyond Social Media

I recently shared my thoughts on why CEOs need to embrace social media. The post was inspired by a study on the social media habits of Fortune 500 CEOs, which showed an alarming absence of these powerful executives on the most popular social networks. Today CEO.com released the findings of a follow up study that …

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